FAQs

Answer

We are a company that provides a
 unique and rewarding online retail experience.

Answer

Currently we only have a website through which we operate. We are in the process of getting an app for Android and IOS.

Answer

Kindly visit our How It Works section for more information.

Answer

In order to purchase a product, you will have to register yourself on the platform. This is for your security.

Answer

Currently our preferred payment method is via a secure debit or credit card transaction and we currently accept Visa and Mastercard credit and debit cards. Rest assured your card number will be protected using industry leading encryption standards.

Answer

Shopping on Falcon Rewards website is 100% secure. All payment and stored credit card details are encrypted with the highest levels of security before being transmitted.

Answer

Select Login or Register and click on forgot password. A password reset link will be sent to your email.

Answer

Yes, you will be receiving promotional emails from us. You can opt out of this service by sending an email to info@falconrewards.com.

Answer

You will not be able to cancel any order once placed. All orders are non-refundable.

Answer

You can collect your order from our office within 30 calendar days. Kindly inform us 2 working days prior to visiting our office. You also have the option to donate the product.

Answer

Ideally the registered account holder should be collecting the product/prize. However, in unavoidable circumstances the registered account holder and give a Power of Attorney to a Third Party. Kindly note that we would require up to date valid IDs from all parties.

Answer

The draws will be conducted on the 15th or 30th of the month provided 100% of products for the particular campaign have been sold and the availability of a representative from the Dubai Economics Development.

Answer

Yes, every product that you donate gives you an extra chance into the draw.

Answer

Draws are held under the supervision of Dubai Economics Department representative.

Answer

Click on Donate while purchasing the product and we will donate the product on your behalf.

Shopping Cart
0